Terms and conditions

1. Your Account

To play for real money, you must create an account. The minimum age is 18 (or the legal age in your jurisdiction, whichever is higher). Registration is not available to residents of countries excluded from the signup page, and we reserve the right to prohibit access from any jurisdiction.

Only one account per person, name, household, IP address, or shared device is permitted. Multiple accounts are strictly prohibited and will result in immediate closure of all related accounts. Employees, affiliates, or anyone with access to insider information is barred from playing.

You confirm during registration that:

• You are at least 18 years old
• You are playing with your own funds for personal entertainment
• This is your first account with WinCraft
• You have not self-excluded from gambling in the past 12 months
• You accept these Terms and Conditions and our Privacy Policy
• All provided information is accurate and verifiable

Providing false information voids all winnings. Accounts cannot be sold, transferred, pledged, or otherwise assigned to any third party. We may close any account at our sole discretion without notice or explanation.

2. Account Verification

All accounts must be verified for age, identity, fraud prevention, responsible gambling, and regulatory compliance. To process withdrawals, you must submit:

• A copy of a valid government-issued ID (passport, driver’s licence, or national ID)
• A recent utility bill (no older than 3 months) showing your name and address matching the account details

Additional documents (e.g. credit card authorisation, source of funds proof) may be requested. Send documents to [email protected]. Until verification is complete, withdrawals may be delayed or declined.

3. Deposits

Deposits must be made through the available payment methods on the site using your own personal payment instruments. The name on the payment method must match your registered account name.

• Maximum single transaction: €5,000
• Maximum daily deposit: €15,000

Deposited funds become available shortly after successful processing. We do not offer credit and accept no liability for delays caused by third-party payment providers. You declare that all deposited funds are legally yours and not derived from illegal sources. We may request proof of source of funds at any time; failure to comply may lead to account suspension or closure.

4. Withdrawals

You may request a withdrawal of your verified balance at any time, provided all deposits are cleared and terms are met. Withdrawals are processed to the same method used for deposits whenever possible and must be made to an account in your name.

• Minimum withdrawal: €30 (bank transfers: €50)
• Monthly limit: €10,000 (weekly: €3,000), except progressive jackpots (no limit)
• VIP players may qualify for higher limits (up to €100,000)

We aim to process requests within 1–3 business days after full verification. Delays beyond 10 days will be explained. For winnings of €10,000 or more, we may pay in instalments. Non-bonus funds must be wagered at least once before withdrawal to comply with anti-money laundering rules. Suspected fraud may result in forfeiture of funds and account closure.

5. Restricted Jurisdictions and Player Responsibilities

It is your sole responsibility to ensure online gambling is legal in your jurisdiction. We do not offer services where prohibited by law. If you access the site from a restricted location: your account may be closed immediately, winnings and bonuses forfeited, and any withdrawn amounts reclaimed.

6. Anti-Money Laundering & Due Diligence

We comply with applicable AML and counter-terrorism financing laws. We may conduct checks, request additional documentation, and restrict withdrawals until verification is complete. If we cannot verify your identity or source of funds, the account may be blocked and deposits returned (subject to legal obligations). False information leads to cancellation of registration and forfeiture of winnings.

7. Responsible Gaming

We promote responsible gambling. Self-exclusion and deposit/bet/time limits are available. To request self-exclusion, contact support or use the dedicated link. Self-exclusion applies per account (and potentially across related brands under the same licence). You remain responsible for compliance even during processing. Account closures due to addiction or fraud prohibit re-opening or creating new accounts with us.

8. Prohibited Practices

The following are strictly forbidden and constitute a material breach:

• Bonus abuse
• Collusion, cheating, or use of unfair software/advantages
• Duplicate accounts
• Fraudulent chargebacks or stolen payment methods
• Criminal activity, including money laundering

We may void winnings, close accounts, report to authorities, and reclaim funds if prohibited practices are detected.

9. Errors, IT Failures & Disputes

In case of technical errors, palpable errors in odds/terms, or system malfunctions, we may void bets, correct outcomes, or return stakes. Server logs are final in determining results. We are not liable for losses arising from errors or interruptions, though we will act fairly where possible (e.g. reinstating balances before a failure).

10. Limitation of Liability & Governing Law

Our services are provided for entertainment only and “as is” without warranties. We are not liable for any direct, indirect, or consequential losses from your use of the site or games. You indemnify us against claims arising from your participation.

These Terms are governed by the laws of Curaçao. Any disputes shall be submitted exclusively to the courts of Curaçao.

For complaints, contact [email protected]. Unresolved issues may be escalated to the Curaçao eGaming authority.